Hardware Warranty Terms and Conditions

Customer satisfaction is our priority. This page describes the warranty policy for hardware devices purchased through Kasirco.

The warranty is valid for 1 (one) year from the date of purchase for the main unit, unless otherwise stated on the warranty card.

The warranty covers factory defects and failure of components in normal use.

The warranty shall not apply if the damage is caused by: fall, water exposure, unstable electrical voltage, or modification of the seal.

Customers are required to show proof of purchase and bring the unit to the Service Center. Kasirco Or send it via expedition.

The cost of unit delivery to the Service Center is borne by the customer, while return delivery is borne by Kasirco (conditions apply).

Estimated repair time is 7-14 working days depending on the availability of spare parts.

Kasirco not be obliged to provide a replacement unit (loaner unit) during the period of repair.

We are not responsible for the loss of data in the device during the repair process. Please backup before the claim.

If repairs are not possible, Kasirco shall be entitled to replace it with a new unit or a similar type with the same specification.

Repaired is covered by a service warranty for 1 (one) month for the same complaint.

By purchasing or claiming, the customer is deemed to agree to the full content of this document without exception.

Thank you for entrusting your business to Kasirco.