---
title: "Kasirco POS Hardware Warranty Terms"
canonical: https://kasir.co/en/sk-garansi
format: text/markdown
---

# Hardware Warranty Terms and Conditions

Customer satisfaction is our priority. This page describes the warranty policy for hardware devices purchased through Kasirco.

### 1\. The Term of the Guarantee

The warranty is valid for 1 (one) year from the date of purchase for the main unit, unless otherwise stated on the warranty card.

### 2\. Coverage of the Guarantee

The warranty covers factory defects and failure of components in normal use.

### 3\. Exemption from Guarantee

The warranty shall not apply if the damage is caused by: fall, water exposure, unstable electrical voltage, or modification of the seal.

### 4\. The Claim Procedure

Customers are required to show proof of purchase and bring the unit to the Service Center. Kasirco Or send it via expedition.

### 5\. Shipping costs

The cost of unit delivery to the Service Center is borne by the customer, while return delivery is borne by Kasirco (conditions apply).

### 6\. The Time of Repair

Estimated repair time is 7-14 working days depending on the availability of spare parts.

### 7\. Substitute unit

Kasirco not be obliged to provide a replacement unit (loaner unit) during the period of repair.

### 8\. Data in the Device

We are not responsible for the loss of data in the device during the repair process. Please backup before the claim.

### 9\. Replacement of the unit

If repairs are not possible, Kasirco shall be entitled to replace it with a new unit or a similar type with the same specification.

### 10\. Guarantee for repairs

Repaired is covered by a service warranty for 1 (one) month for the same complaint.

### 11\. Other Provisions

By purchasing or claiming, the customer is deemed to agree to the full content of this document without exception.

Thank you for entrusting your business to Kasirco.

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